NEW YORK–(BUSINESS WIRE)–Today at the New York International Auto Show in New York City, Openbay,
the online marketplace for auto repair, launched OpenbayConnect,
a first-of-its-kind platform that leverages connected-car technology to
remotely diagnose automotive vehicle problems and deliver competitive
repair quotes to consumers from local mechanics. Consumers benefit with
OpenbayConnect and Openbay by the competitive choice and convenience
they offer for any automotive repair and maintenance service.
“We live in an on-demand society, and today’s connected consumers expect
immediate responses to their needs. Fewer people are raising a hand to
hail a cab or calling a restaurant to book a reservation, and now, we’re
eliminating the need to head to a mechanic to diagnose a check-engine
light,” said Rob Infantino, founder and CEO of Openbay. “OpenbayConnect
will remotely determine cause, cost and availability to perform the
repair by local mechanics, answering virtually every driver’s need for
efficient, affordable auto repair service.”
“Google Ventures looks to invest in companies that disrupt traditional
markets,” said Rich Miner, General Partner, Google Ventures. “Openbay’s
app solves the broken auto repair process in a few clicks, making
automotive repair easier for drivers and auto shops alike.”
OpenbayConnect In Action
When a vehicle experiences a problem, OpenbayConnect wirelessly gathers
and analyzes vehicle diagnostic data. The data is then analyzed,
translated from trouble codes into plain language, and, if the issue
warrants an immediate service, the information is delivered to local
auto repair shops all via the Openbay platform – all without human
intervention. Those shops assess the data and may respond with an offer
to complete the service, along with a binding price.
Choosing a shop – based on location, ratings and reviews, and price –
and securing an appointment via Openbay may be completed in as few as
three taps. Openbay processes payment, via credit card or Apple Pay,
only after the agreed-upon repair or maintenance is performed.
OpenbayConnect’s service is completely free to vehicle owners.
Then & Now: Vehicle Diagnosis
Of the 250-million vehicles in operation on U.S. roads, 72% of them are
more than five-years old, and in need of service between two and three
times per year.
When a mechanic encounters a modern-day vehicle with a problem, the
initial approach is to have the consumer bring the vehicle in for a
diagnosis. The mechanic almost always first connects a hand-held scanner
to the vehicle’s on-board diagnostic (OBD) port. Those ports, often
located below the steering wheel, transmit vehicle error codes and other
important data generated by the car’s onboard computers, helping to
quickly pinpoint vehicle problems or better understand the cause and
effect of the problem.
The vehicle’s OBD port is a valuable central data source; it delivers
information gathered from a multitude of sensors, including those for
vital engine components, and is essential to troubleshooting issues in
Now, by leveraging connected-car technology, OpenbayConnect eliminates
the need for consumers to bring the vehicle to a shop for a diagnosis.
OpenbayConnect will wirelessly gather vehicle data via a connection
established in one of two ways:
External Device: Self contained, consumer-installable wireless
communication device that plugs into a vehicle’s OBD II port. These
ports are available on vehicles manufactured on/after 1996.
Approximately 81% of vehicles on U.S. roads today are ready for
Built-in Vehicle Telematics: Original Equipment Manufacturer
(OEM) embedded telematics system.
Receive competitive service offers for repair and maintenance — no
human intervention required
Remote diagnosis of vehicles’ problems; eliminates the need to bring a
vehicle to a mechanic to get scanned.
Automated alerts of problems in simple language.
Recommended simple solutions for vehicle owners to perform, e.g.
“tighten fuel cap.”
Automatic communication of urgent vehicle problems to local mechanics.
Competitive choice and convenience for automotive repair services
Delivers competitive, binding offers – not estimates – from local
Shops’ prices often range by 30-50%; there’s significant opportunity
to save while working with a well-rated shop.
Prices for quoted services are final, and include all fees; from oil-
and tire-disposal fees to taxes.
Select provider based on location, customer ratings and review, and
Schedule a service appointment and export to calendar.
Service History Maintained Online
Vehicle repair and maintenance history is automatically maintained
online. Openbay’s web and mobile app sync for anytime access to
Being able to demonstrate regular repair and maintenance via
electronic records could serve as a used-vehicle selling point.
Additional Savings on Future Repairs with Openbay
Openbay Rewards are earned for each completed service.
OpenbayConnect will be made available, beginning this spring, to a
select user base, both directly from Openbay and through its partners.
Consumers, as well as businesses fleets, are encouraged to apply for
access to OpenbayConnect at http://www.OpenbayConnect.com
Openbay is an award-winning online marketplace helping consumers
comparison shop for automotive repair and maintenance service saving
upward of 50% by shops competing for their business. Openbay is
headquartered in Cambridge, MA, is privately held and its investors
include Google Ventures, a16z seed, Boston Seed Capital, Stage 1
Ventures and several individual investors.
Connecting with Openbay and OpenbayConnect:
App download: https://itunes.apple.com/app/id724979552
OpenbayConnect, Openbay and the Openbay and OpenbayConnect logos are
trademarks of Openbay, Inc. Other company and product names may be
trademarks of their respective owners.